In the healthcare field today, healthcare providers are constantly promoting patients to take charge of their health, however, this should not be limited to just the physical and compliance aspects. Increasing consumer participation in the health policy-making process has proven to lead to better outcomes (Coulter, 2011). It seems very counterintuitive to instruct patients to be an active member in their health care when it is not overtly encouraged that they participate in creating the policies that govern their ability to obtain healthcare. Coulter (2011) identified that this lack of involvement may be attributed to the term “patient”, which implies a relationship of inferiority to the healthcare provider. Carman et al. (2013) developed a framework to properly identify how consumers may actively participate in their own health care, as well as the policies that enable or inhibit their ability to obtain necessary services.
Carman et al. (2013) identified several factors that directly influence consumer involvement such as: “beliefs about the patient role, health literacy, culture, and social norms” (p. 225). To improve healthcare outcomes consumer involvement needs to be integrated into the healthcare field at the hands-on level, the governance level, and at the policy-making level (Carman, 2013). Several of these methods are becoming more frequently seen throughout the United States such as with hospitals issuing patients surveys at the end of their stay to evaluate their experiences so that they can make necessary improvements in the future. However, is this enough? Carman et al. 2013 recommends that policy agencies should begin conducting focus groups with consumers to discuss health care concerns. By understanding what the consumers are truly concerned about, policy-makers should be better equipped to address and correct these disparities and by doing so promoting consumers to speak up in the future.
The Lucian Leape Institute of the National Patient Safety Foundation identified that to properly ensure that healthcare is a patient focused profession the patient must be considered a full partner in every aspect of healthcare and not just the direct care component (Leape et al. 2009). This concept must be addressed before the healthcare industry can expect any promising transformation to occur. As it appears right now, the healthcare industry is truly more of a patient-directed profession where all decisions and policies are directed towards the patient; however, to be truly a “patient-centered” profession, I believe the patient must be actively participating. In conclusion of this blog I believe it is the responsibility of the healthcare provider to educate the patient so that they may make the best possible decision for their health; organizations must seek consumer advices to best determine what improvements must be done to meet the needs of patients; and finally policy-makers must involve the patient in the policy-making process because who better to discuss the needs of patients than actual patients.
Reference
Carman, K. L., Dardess, P., Maurer, M., Sofaer, S., Adams, K., Bechtel, C., & Sweeney, J. (2013). Patient and family engagement: a framework for understanding the elements and developing interventions and policies. Health Affairs, 32(2), 223-231.
Coulter, A. (2011). Engaging patients in healthcare. McGraw-Hill International.
Leape, L., Berwick, D., Clancy, C., Conway, J., Gluck, P., Guest, J., … & Isaac, T. (2009). Transforming healthcare: a safety imperative. Quality and Safety in Health Care, 18(6), 424-428.